Avadian Credit Union in Birmingham, Alabama

Avadian Credit Union offered mixed communication in their fee waiver for a courtesy need. I had to place a stop payment on a payment to my Visa Credit Card, called the credit union and warned I had to do so several days in advance trying to protect my account for a check that had been out in mail for weeks. I asked in advance was there a consideration for waiving any fees they normally impose on a returned check if it showed up on my statement. I was told they do often do that courtesy, but for me to call back when and if such fee processed on my Avadian Visa. The representative that I called today said no waiver was available, and even went on to explain Avadian was charged this fee from my other institution. I am in banking operations myself, and I know that to be false information. Embarrassingly mishandled by Avadian and a fee I feel needs to be monitored for consistency with the CFPB. I was handled incorrectly and tried to protect my account on a lost check in transit. The explanation of the fee being third party with no recourse for customer care or waiver is unfair, deceptive in communication verbally, and a reputable opinion I plan to share with others to avoid feeling confident in this credit union's communication to you in times of concern and willingness to just "take care of the customer." I was such an advocate for this credit union with limited abilities in technology that created this since they could not accept an electronic payment from another institution to begin with causing a need to "old school" mail in a check payment. Very disappointed and unfairly treated with mixed messages on my attempt to protect my account from a lost check, proactively working with my credit union. A fee is a fee in their eyes. The customer's situation did not matter, no matter how attentively explained ahead of the event itself.