Cooper Green Mercy Health Services in Birmingham, Alabama

the first step in getting help at Cooper Green is a nightmare, these people have no medical experience nor do they have any empathy for any one they assume they own the building, i here the words I ain't and we ain't constantly I thought it was run by the county not a select few that keep calling you a liar to your face and telling you they ain't gunna pay for your medical bills that you accured before you came in there and you need to go back to the people who where treating you and get them to continue to treat you cause we ain't paying for it... doesn't matter of you tell them you bills before you came to them are being taken care of they still keep telling you not to come to them for help you should be at U.A.B. getting them to treat you... then you tell them U.A.B. advised me to come here to get help and they say they not supposed to do that!!! so then you ask them what are you supposed to do if you can't afford health care this hospital is for people who need medical care and can't afford it else where... they say you not supposed to come here when you are being treated at another hospital... one one side i agree if you are trying to manipulate the system but if you truly need medical help this where you go... I got approved and was given an appointment that day Sept. 7 for oct. 25 at that time i had a catheter in for my bladder... way to far off i excepted it cause i had to... 7 days before the oct. 25 I get a letter saying my appointment had been canceled so i called she came back and told me Nov. 25... I said ma'am I seriously can't wait that long I have bladder cancer... she says hang on.... she came back and said sir its 11:50 am can you get here by 12:30 get you card and be in med room 1 by 1 pm... i said yes Ma'am ... i got there at 12:27 they argued with me for 45 minutes saying I lied to them and telling me to go back to the hospital i just came out of i was 15 minutes late and they dont care why but once you get back there to the doctors its a whole new world they are good to you and care about your health